If you have any questions, comments, suggestions, or requests for us, please contact us through the following information:

  • Contact person: Ann
  • Address: G35 Cosmopolitan Centre, 2, 22 Knox St, Double Bay NSW 2028, Australia
  • TEL: +61 4 5842 5294
  • Email: hi@generaltradin.com
  • Customer service time: Monday-Friday 9:00 am- 7:00 pm AEST, Saturday-Sunday 9:00 am-5:00 pm AEST.

Generally, we will reply to you within 24 hours on working days.

For return requests, please call us toll-free to obtain a return authorization number and complete return instructions.

Do you know our FAQs page? You may be able to find the answers to your questions there before submitting your request.